This is the only way to ensure that the knowledge gained is used in line with the corporate strategy and serves as a basis for future corporate management. When selecting KPIs (key performance indicators) it is important to consider their strategic relevance: they should focus primarily on the targets set by the company or a department. Ultimately, the findings are also relevant for sales and should therefore be made available to that department: they help in deciding which customers to attend to. ![]() On the other hand, starting points for optimising internal processes can be derived from the findings. The company is then able to take preventive or mitigating measures in good time – or decide to consciously take risks. On the one hand, these KPIs serve as early warning indicators and provide conclusions on any impending risks. It is important to have a very close look at the individual situation of one's own business partners: in which sector does the company operate? What is their financial position and how will their liquidity be impacted? Credit and receivables management, which are part of accounts receivable management, provide essential KPIs for this purpose. For credit managers this means that events need to be followed closely, as has been the case since the beginning of the pandemic. ![]() ![]() For many companies affected this means that long-term planning is impossible. Many forecasts in the news have to be corrected shortly afterwards and public policy to contain the spread of the virus still follows outbreaks of infection.
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